Rings – Ring sizes are standard UK measurements. If you are unsure of your ring size, wrap string or paper around the base of your finger. Mark the point where the ends meet with a pen. Measure the string or paper with a ruler (mm). Pick the closest measurement on the ring size chart to find your ring size.

Bangles – All bangles measure approximately 8 inches (21cm) in circumference, which is a standard medium size.

All jewellery comes presented in branded packaging. Where possible, Mrs Hubbard’s Jewellery Cupboard uses packaging materials that are easily recyclable. All parcels will be securely packaged to ensure they reach you safely.

Each piece of jewellery is handmade to order and will take between 7-10 working days to be created before being carefully packaged and dispatched.

Items that exceed the exemption weight, and require being hallmarked by the Assay Office, will take slightly longer to dispatch. Currently hallmarking takes an additional 8 working days. Unfortunately, the timescale of this process is out of our control.

You’ll receive an email once your jewellery has been dispatched.

Your order will be sent to you via Royal Mail Signed For (First Class).

Please note: We are only able to ship to The United Kingdom.

Orders can only be cancelled as long as they have not been despatched. Please use the ‘contact’ page to notify us. Unfortunately, once your order has been dispatched to you we are unable to cancel the order. In this instance, contact us within 7 calendar days of receiving your item to request a return and refund. The item will need to be returned in perfect, unworn condition and in its original packaging. Buyer will be responsible for return postage costs.

Refunds will only be processed once the item has been returned and we have received it. Please note that we are unable to offer a refund or exchange where damage has been due to accidental damage, neglect or misuse. Due to hygiene, we are unable to offer refunds or exchanges on earrings.

If you have changed your mind for any reason and would like to return your item, please contact us within 14 calendar days of receiving your item to arrange a return. The item will need to be returned in perfect, unworn condition in its original packaging. Buyer will be responsible for return postage costs.

Sterling silver is a precious metal, but can naturally tarnish over time with exposure to the air, environment and chemicals. In order to keep your jewellery in the best possible condition we recommend the following steps:

• To restore the shine to your jewellery, you can use a silver polishing cloth to remove tarnish.

• Storing your jewellery safely in a container or jewellery box when you’re not wearing it reduces the risk of items getting scratched or tangled.

• Remove all of your jewellery before handwashing, showering, bathing swimming and any strenuous activity. This is particularly important if your jewellery has gemstones. We don’t recommend sleeping in your jewellery.

• Avoid your jewellery coming into contact with any perfumes, lotions or other chemicals.